Something went wrong! How can I solve this problem?


1. Please wait 3-5 minutes and try again

If the error persists continue to the next steps (below).

2. Check the data format in the fields

Please compare the format of your data with the format shown in the example (it is visible when the field is empty).


3. Use another photo

Try uploading a different photo, or try creating a document with a standard photo. If everything works with another photo go to step 4.


4. Fixing your photo

To fix your photo, you need to take a screenshot of this photo (see the picture below), save and crop it and then upload it to the site instead of the original photo.


5. Contacting support

If nothing could help you fix the error, contact technical support. Please take screenshots of all fields and send them to us via Telegram (recommended) or email.